Refund policy
We want customers to receive Solariksh products in good condition and as described. Please review this policy before purchasing.
Return Eligibility
- The product received is damaged or defective
- An incorrect product has been delivered
- A component or accessory is missing
- The product materially differs from the confirmed order
- The request must be submitted within 3 days of delivery. For damage, shortage or incorrect-item claims, customers should notify us within 48 hours of delivery.
Change-of-Mind Returns
Change-of-mind returns may be accepted within 3 days of delivery, provided that:
- The product is unused and undamaged
- The product is returned in its original packaging
- All accessories, labels, manuals and invoice copies are included
- The product remains in resalable condition
- Return shipping charges for change-of-mind returns may be deducted from the refund.
Non-Returnable Items
- Customised, personalised or made-to-order products
- Bulk or corporate orders manufactured or procured specifically for the buyer
- Products damaged through misuse, negligence or improper installation
- Products altered, repaired or dismantled by an unauthorised person
- Products without original packaging, accessories or proof of purchase
- Clearance or final-sale products where clearly identified before purchase
- Products showing normal wear and tear
- This exclusion does not affect remedies available for products that are defective, damaged, incorrectly supplied or misrepresented.
Return Request Process
- Order number
- Customer name and contact number
- Reason for the request
- Clear photos of the product and packaging
- An uninterrupted unboxing video for damage, shortage or incorrect-item claims
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Do not send a product back without receiving return instructions from Solariksh.
Return Inspection
- Does not match the item originally supplied
- Has been used, damaged or altered after delivery
- Is missing packaging, parts or accessories
- Does not meet the stated return conditions
Replacement
Where a replacement is approved, it will be dispatched subject to stock availability. Where the same product is unavailable, we may offer a comparable replacement, store credit or a refund to the original payment method.
Refund Processing
Approved refunds will generally be initiated within 5–7 business days after inspection or approval. The amount may take an additional 5–10 business days to appear in the customer’s account, depending on the bank or payment provider. Refunds will normally be made to the original payment method. For Cash on Delivery orders, the customer may be asked to provide verified bank or UPI details.
Shipping Charges
Original shipping charges may not be refundable for change-of-mind returns. Where a product is defective, damaged, incorrectly supplied or materially different from the order, reasonable return-shipping costs will be borne by Solariksh or reimbursed as communicated.
Order Cancellation
Orders may be cancelled before dispatch by contacting us promptly. Once an order has been dispatched, cancellation may not be possible. The customer may need to follow the applicable return procedure after delivery. For prepaid cancellations approved before dispatch, payment-gateway or transaction charges may be deducted only where lawfully applicable and clearly communicated.
Warranty
Where a product carries a manufacturer or Solariksh warranty, the applicable warranty period and conditions will be mentioned on the product page, invoice or warranty card. Warranty ordinarily does not cover:
- Physical damage after delivery
- Water damage unless the product is expressly certified for such use
- Improper charging, installation or storage
- Unauthorised repair or modification
- Normal reduction in battery performance over time
- Damage caused by accidents, misuse or external events