Shipping policy
This Shipping Policy applies to orders placed through www.solariksh.com
Order Processing
Orders are normally processed within 1–3 business days after successful payment confirmation. Orders placed on Sundays, public holidays or during high-demand festive periods may require additional processing time. For Cash on Delivery orders, where available, we may contact the customer for order confirmation before dispatch.
Delivery Locations
We currently deliver to serviceable PIN codes across India. Delivery availability may depend on the courier partner’s serviceability, product dimensions and delivery location. For bulk, wholesale or corporate orders, shipping arrangements and charges may be communicated separately.
Estimated Delivery Time
- Maharashtra: approximately 2–5 business days
- Metro cities: approximately 3–7 business days
- Other Indian locations: approximately 5–10 business days
- Remote locations: approximately 7–14 business days
- These timelines are estimates and not guaranteed delivery commitments.
Shipping Charges
Shipping charges, where applicable, will be displayed during checkout. We may offer free shipping above a specified order value or during promotional periods. Such offers may be modified or withdrawn at any time.
- Remote delivery locations
- Heavy or bulky products
- Express delivery
- Bulk and commercial orders
Order Tracking
Once an order is dispatched, tracking details may be sent by email, SMS or WhatsApp. Tracking information may take up to 24 hours to become active after dispatch.
Delayed Delivery
- Weather conditions or natural events
- Courier or transport disruptions
- Public holidays or strikes
- Incorrect or incomplete addresses
- Remote-area service limitations
- Government restrictions or other circumstances beyond our reasonable control
- We will make reasonable efforts to assist customers in locating delayed shipments.
Incorrect Address or Failed Delivery
Customers are responsible for providing a complete and accurate delivery address. Where delivery fails due to an incorrect address, unavailable recipient, refusal to accept delivery or repeated unsuccessful delivery attempts, additional shipping charges may apply for redispatch. Original shipping charges may not be refundable in such cases.
Damaged or Tampered Package
Please inspect the package before accepting delivery. Where the outer package appears materially damaged, opened or tampered with, you may refuse delivery and contact us immediately. For products found damaged after opening, please record an unboxing video and contact us within 48 hours of delivery.
Missing Package
Where tracking shows the order as delivered but you have not received it, contact us within 48 hours so that we can raise an investigation with the courier partner.